Introduction
This purchase is governed by the standard terms of sale below for consumer purchases of goods over the Internet. Consumer purchases over the internet are mainly regulated by the Norwegian Contracts Act, Consumer Purchases Act, Marketing Control Act, Right of Withdrawal Act and E-Commerce Act, and these laws give the consumer mandatory rights. The laws are available at www.lovdata.no. The terms of this agreement shall not be understood as any limitation of the statutory rights, but set out the parties' most important rights and obligations for the purchase.
The terms of sale are prepared and recommended by the Norwegian Consumer Authority (Forbrukertilsynet).
Last updated: 02.02.26 (new design from 1.10.2026)
1. The agreement
The agreement consists of these terms of sale, information given in the ordering solution and any specially agreed terms. In the event of any conflict between the information, what has been specifically agreed between the parties takes precedence, provided it does not conflict with mandatory legislation.
The agreement will also be supplemented by relevant statutory provisions regulating the purchase of goods between traders and consumers.
2. The parties
The seller is NorwayCraft Group AS, kundeservice@norwaycraftgroup.com, Org. no. 928 793 176, hereinafter referred to as the seller.
The buyer is the consumer placing the order, hereinafter referred to as the buyer.
3. Price
The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. The buyer shall not bear any additional costs the seller has not informed about before the purchase.
4. Conclusion of the agreement
The agreement is binding on both parties once the buyer has sent their order to the seller.
However, the agreement is not binding if there has been a typing or keying error in the seller's offer in the web shop's ordering solution or in the buyer's order, and the other party realised or should have realised that such an error existed.
Any use of bank cards for online shopping in Norway must be approved by your parents or guardians if you are under 18 years of age.
5. Payment
The seller may demand payment for the goods from the time they are sent from the seller to the buyer.
If the buyer pays by credit or debit card, the seller may reserve the purchase amount on the card when the order is placed. The card is charged on the same day the goods are sent.
6. Delivery
Delivery has taken place when the buyer, or their representative, has taken over the item.
If the delivery time is not stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer's order. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.
7. Risk for the goods
The risk for the goods passes to the buyer when they, or their representative, have received the goods in accordance with section 6.
8. Right of withdrawal
The seller is exempt from the right of withdrawal.
§ 22. Exceptions to the right of withdrawal
n) delivery of digital content that is not supplied on a physical medium, if delivery has begun with the consumer's express consent and the consumer acknowledges that the right of withdrawal is thereby lost.
The seller follows the Right of Withdrawal Act § 22. As a buyer, you therefore cannot demand your money back if you later regret your purchase. The seller does not refund any amounts after a purchase.
9. Delay and failure to deliver – the buyer's rights and deadline for making claims
If the seller does not deliver the goods, or delivers them too late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, under the rules in chapter 5 of the Consumer Purchases Act and depending on the circumstances, withhold the purchase price, demand fulfilment, cancel the agreement and/or claim compensation from the seller.
When claiming remedies for breach, the notice should, for evidential reasons, be in writing (for example by e-mail).
Fulfilment
The buyer may uphold the purchase and demand fulfilment from the seller. However, the buyer cannot demand fulfilment if there is an obstacle the seller cannot overcome, or if fulfilment would cause the seller such great inconvenience or cost that it is substantially disproportionate to the buyer's interest in the seller fulfilling. Should the difficulties cease within a reasonable time, the buyer may still demand fulfilment.
The buyer loses the right to demand fulfilment if they wait an unreasonably long time before making the claim.
Cancellation
If the seller does not deliver the goods at the time of delivery, the buyer shall ask the seller to deliver within a reasonable additional deadline. If the seller does not deliver the goods within the additional deadline, the buyer may cancel the purchase.
However, the buyer may cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery at the agreed time was decisive for entering into the agreement, or if the buyer has informed the seller that the time of delivery is decisive.
If the item is delivered after the additional deadline set by the consumer, or after the delivery time that was decisive for entering into the agreement, a claim for cancellation must be made within a reasonable time after the buyer learned of the delivery.
Compensation
The buyer may claim compensation for losses suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided, or whose consequences could not have been overcome.
10. Defects in the goods – the buyer's rights and deadline for complaints
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that they wish to invoke the defect. The buyer has always complained in time if this happens within 2 months of the defect being discovered or when it should have been discovered. Complaints can be made no later than two years after the buyer took over the goods. If the goods or parts of them are intended to last substantially longer than two years, the complaint deadline is five years.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, under the rules in chapter 6 of the Consumer Purchases Act and depending on the circumstances, withhold the purchase price, choose between repair and replacement, demand a price reduction, demand cancellation of the agreement and/or claim compensation from the seller.
Complaints to the seller should be made in writing.
Repair or replacement
The buyer may choose between demanding that the defect be repaired or that an equivalent item be delivered. The seller may nevertheless oppose the buyer's demand if carrying it out is impossible or causes the seller unreasonable costs. Repair or replacement shall be carried out within a reasonable time. As a rule, the seller is not entitled to make more than two attempts to remedy the same defect.
Price reduction
The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the item in defective and in contractual condition. If there are special reasons for it, the price reduction may instead be set equal to the significance of the defect for the buyer.
Cancellation
If the goods are not repaired or replaced, the buyer may also cancel the purchase when the defect is not insignificant.
11. The seller's rights if the buyer is in breach
If the buyer does not pay or fulfil the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller may, under the rules in chapter 9 of the Consumer Purchases Act and depending on the circumstances, withhold the goods, demand fulfilment of the agreement, demand cancellation of the agreement and claim compensation from the buyer. Depending on the circumstances, the seller may also claim interest on late payment, a collection fee and a reasonable fee for goods not collected.
Fulfilment
The seller may uphold the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses this right if they wait an unreasonably long time before making the claim.
Cancellation
The seller may cancel the agreement if there is a material breach of payment or other material breach on the buyer's side. However, the seller cannot cancel if the full purchase price has been paid. If the seller sets a reasonable additional deadline for fulfilment and the buyer does not pay within this deadline, the seller may cancel the purchase.
Interest on late payment / collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price under the Norwegian Late Payment Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer may then be held liable for fees under the Debt Collection Act.
12. Warranty
A warranty given by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not limit the buyer's right to complain and make claims for delay or defects under sections 9 and 10.
13. Personal data
The seller is the data controller for the personal data collected. Unless the buyer consents to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data necessary for the seller to fulfil its obligations under the agreement. The buyer's personal data will only be disclosed to others if necessary for the seller to carry out the agreement with the buyer, or in cases required by law.
14. Dispute resolution
Complaints shall be addressed to the seller within a reasonable time, cf. sections 9 and 10. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation. Forbrukertilsynet can be reached by phone on +47 23 400 600.
The European Commission's complaints portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr.
15. Special requirements
The buyer undertakes at all times to follow the terms of use and the rules, and is not exempt from current or future rules. The seller reserves the right to change the terms of use and rules without informing the buyer directly.
The seller reserves the right to penalise the buyer in the same way as all other players, including banning them from the service. The purchase is not cancelled, and the purchase price is not refunded.